Privacy policy
Privacy Policy
Last updated: August 25, 2026
HelpfulHome.Co operates this store and website (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. By using the Services you agree to this Privacy Policy.
Personal information we collect
We collect information you provide directly, information collected automatically, and information from third parties.
- Information you give us: name, billing and shipping address, email address, phone number, order details, and any information in messages you send us. Payment card details are entered directly with our payment processor and are not stored by us.
- Information collected automatically: device and browser type, IP address, pages viewed, referring site, and interactions with our site, collected through cookies, pixels, and similar technologies.
- Information from third parties: data from our platform provider Shopify, our payment processors, our shipping and fulfillment partners, and our advertising and analytics partners including Meta and TikTok.
How we use your information
- To process, fulfill, and ship your orders and to handle returns and refunds.
- To communicate with you about your order and to answer support requests.
- To send marketing email where you have opted in. You can unsubscribe at any time using the link in any marketing email.
- To measure and improve advertising, including conversion tracking through the Meta and TikTok pixels.
- To detect and prevent fraud and to meet our legal obligations.
How we share your information
We share personal information only as needed to run the store, including with: Shopify, which hosts this store; our payment processors; our suppliers and fulfillment partners, who receive the name and shipping address needed to deliver your order; our advertising and analytics providers; and, where required, law enforcement or other parties in response to a lawful request. We do not sell your personal information for money.
Some sharing with advertising partners may be considered "selling" or "sharing" for targeted advertising under certain state privacy laws. You may opt out as described below.
Cookies and tracking
We use cookies and similar technologies to operate the cart and checkout, remember preferences, and measure advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of targeted advertising or the sale or sharing of your information, and to withdraw consent. To exercise any of these rights, email us at tiktok@helpfulhome.co. We will respond within the time required by applicable law. We will not discriminate against you for exercising these rights.
Data retention
We keep personal information for as long as needed to provide the Services, resolve disputes, and meet legal, accounting, and reporting obligations.
Children
The Services are not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, email us and we will delete it.
International transfers
Your information may be processed and stored in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for these transfers.
Security
We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will post the revised policy on this page and update the date above.
Contact
If you have questions about this Privacy Policy or our privacy practices, or you would like to exercise any of your rights, email us at tiktok@helpfulhome.co. We are an online only store and respond within 2 business days.